Return & Exchange

To be eligible for a return or exchange, your item must meet the following criteria:

• Condition: The item must be unused, unworn, and in the same condition as received.
• Original Packaging: Must include all original boxes, certificates, and invoices.
• Security Tag: The security tag must be intact and not tampered with.

We provide a generous window for you to decide on your purchase:

Following these steps ensures a smooth return process:

1. Request: Log in to your account and go to 'My Orders' to request a return, or contact our support team.
2. Approval: Our team will review the request and provide a Return Authorization within 24 hours.
3. Pickup: We will arrange a secure insured pickup from your address at no additional cost for eligible returns.
4. Inspection: Once received at our facility, the item undergoes a thorough quality check by our gemologists.

After successful quality inspection, refunds are processed within 5-7 business days.

• Payment Method: Refunds will be credited back to the original payment method used during purchase.
• Bank Details: For Cash on Delivery (COD) orders, we will request your bank details for a secure NEFT transfer.
• Partial Refunds: If only part of an order is returned, the proportional amount will be refunded.

If you wish to exchange an item for a different design, the value of the original item will be credited toward your new selection.

If the value of the new item is higher, you will need to pay the difference. If it is lower, the balance will be issued as a store credit (gift card) which you can use for future purchases.

In the rare event that you receive a damaged or incorrect item, please notify us within 24 hours of delivery.

Note: We require clear photos of the damage and the outer packaging. We highly recommend recording a video while opening the package to ensure a quick resolution.